Refund Policy

We want you to be satisfied, so all eligible courses purchased can be refunded within 30 days, provided the request meets the guidelines in our refund policy. 

Certain restrictions may apply and some purchases may only be eligible for refunds in the form of credits. For more information regarding our refund policy, please see below.


Our 30-day policy

While our 30-day refund policy is to allow students to learn risk free, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window.


Additional reasons for denied refunds

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

  • A notable amount of the course has been consumed or downloaded by a student before the refund was requested.
  • Multiple refunds have been requested by a student for the same course.
  • Excessive refunds have been requested by a student.
  • Users who have their account reported, banned or course access disabled due to a violation of our Terms or Trust & Safety Guidelines.
  • A refund has already been granted by a third party, such as one of Udemy’s third-party payment processors.


These refund restrictions will be enforced to the extent permitted by applicable law. 

  • If the refund is approved by the Company, it will be made through the original mode of payment only
  • Refunds will not be provided for registrants who do not attend the course without prior notice of cancellation or reschedule.


Change:

  • Change requests received more than 30 days before the course start date will incur a 10% administrative fee.
  • Change requests received between 15 to 30 days before the course start date will incur a 25% administrative fee.
  • Change requests received less than 15 days before the course start date will not be eligible for any refund or change.

Refund Decision:

  • Refund decisions will be made based on the date the written request is received by the course administration office.
  • The course administration office will review each refund request and communicate the decision within 7 business days.

Refund Timeline:

  • Approved refunds will be processed within 14 business days of the refund decision.
  • Refunds will be issued via the original payment method used during registration.
  • Participants will receive a confirmation email once the refund has been processed.